Happy to Help | A Customer Support Podcast
If you work in customer support, if you lead a support team, or if you are looking to better the customer experience for your company, then this podcast is for you!
Happy to Help is a podcast about all things customer support brought to you by the people at Buzzsprout. Join us, every other Tuesday as Buzzsprout's Head of Podcaster Success, Priscilla Brooke, dives into the world of customer support to make remarkable support the standard, not the exception!
Episodes
15 episodes
How to Write Remarkable Emails for Customer Support
We're doing a deep dive into the essential skills of writing remarkable customer support emails! Kate Chupp from the Buzzsprout Podcaster Success team joins us to discuss the balance between technical and creative writing, how empathy can be ef...
•
44:46
Strategies for Understanding and Implementing Customer Feedback
We are diving deep into the tricky topic of customer feedback with special guest, Chase Clemons! Chase is the Head of Customer Support at 37signals an...
•
51:02
The Importance of Finding Your Community
We’re thrilled to have Sarah Hatter, the brilliant mind behind ElevateCX, on today's episode to discuss the importance of community in customer support and give us a sneak peek into ElevateCX's upcoming e...
•
1:13:16
Tips and Strategies for Getting Out Of the Support Queue
Balancing inbox coverage with important outbox tasks can be challenging, but it's the key to improving your customer experience!In this episode, we give tips for the best ways to schedule support coverage while allowing margin for other...
•
47:45
The Art of Training New Hires Efficiently
Brian Johnson joins Happy to Help for the second time! In this episode, we discuss training new hires! Brian and Priscilla dive into prioritizing new hire training, a recent training project, and tips for developing your own training program!
•
54:47
The Power of Kindness in Support and Leadership
What if leading with kindness could transform not only your team but also your customer relationships? Join us for our 10th episode, featuring Sarah Caminiti! With over ...
•
55:11
Simple Ways to Add After-Hours Support
Cara Pacetti from Buzzsprout's success team joins us to discuss how to seamlessly integrate after-hours customer support into your business without hiring more employees or burning out your team! From expanding support hours to include ...
•
48:42
Strategies for Working With Angry Customers
Megan Nelson from the Buzzsprout Podcaster Success Team joins us to discuss the art of working with angry customers without losing your cool. In this episode, we give you actionable strategies that will not only help you handle tough situations...
•
46:52
The Evolution of Buzzsprout Support
In this episode of "Happy to Help", we have Buzzsprout co-founder, Kevin Finn, on to walk us through the evolution of Buzzsprout support. From the humble beginnings of a shared Gmail inbox where customer feedback directly impacted the p...
•
51:49
Tips for Hiring a Stellar Customer Support Team
Ever wondered what secret sauce goes into crafting an exceptional customer support team? Buzzsprout Co-Founder, Marshall Brown, joins us to peel back the curtain on the traits and talents that make or break the art of support. We'r...
•
58:38
The Right Tone for Remarkable Support
In this episode of "Happy to Help," we delve into setting the right tone for your support communications. Drawing from real-world experiences and insights, we take a deep dive into the importance of defining tone for your su...
•
Episode 5
•
42:15
Establishing Communication Goals for Your Support Team
On this episode of Happy to Help, we unpack why your support team should have strategic communication goals and how to set them. Setting pillars (or goals) for your support helps inform the message and ideas you convey with every customer inter...
•
Episode 4
•
42:11
Letting Go of Perfectionism to Master Customer Connections
Embrace imperfection in customer support as Tom Rossi, co-founder and developer at Buzzsprout, joins me to discuss how the quest for flawless customer interactions could actually stifle genuine connection, prevent mastery in your job, and hinde...
•
Episode 3
•
42:39
The Transformative Power of Empathy in Customer Support
Empathy isn't just a buzzword within customer support—it's a vital tool that we can use as customer support specialists to connect with your customers. On this episode of Happy to Help, Brian Johnson from the Buzzsprout Support team joi...
•
Season 1
•
Episode 2
•
49:18