Happy to Help | A Customer Support Podcast

If you work in customer support, if you lead a support team, or if you are looking to better the customer experience for your company, then this podcast is for you!

Happy to Help is a podcast about all things customer support brought to you by the people at Buzzsprout. Join us, on the second Tuesday of every month as Buzzsprout's Head of Podcaster Success, Priscilla Brooke dives into the world of customer support to make remarkable support the standard, not the exception!

Podcasting since 2024 • 39 episodes

Happy to Help | A Customer Support Podcast

Latest Episodes

What You Should Actually Measure in Support with Meghan Gallagher

Metrics shape the way support teams work, but not every metric tells the full story.In this episode, we’re joined by Meghan Gallagher, Support Operations Consultant and Founder of...

July 14, 2026 • Season 2 • Episode 19 • 45:24

Help Articles and Writing Strategies in the Age of AI with Leslie O'Flahavan

We’re talking with Leslie O’Flahavan, owner of E-WRITE and writing expert, about how customer support teams can write better help docs in the AI ...

June 09, 2026 • Season 2 • Episode 18 • 53:47

How Support Teams Can Prove Their Value Across the Company with Andrew "Coach" Rios

Customer support is where every company decision eventually shows up.In this episode, we’re talking with Andrew “Coach” Rios, a customer experience and support operations leader with more ...

May 12, 2026 • Season 2 • Episode 17 • 1:00:20

Practical Uses of AI in Customer Support with Craig Stoss

In this episode, Priscilla is joined by Craig Stoss, VP of Solutions at Kodif, to break down what AI actually looks like in a real support workflow and how teams ...

April 14, 2026 • Season 2 • Episode 16 • 50:09

Using Psychology to Thrive in Customer Support with Melody Wilding

Customer support comes with a real mental and emotional load.In this episode, Priscilla sits down with Melody Wilding, licensed therapist, executive coach, and host of the

March 10, 2026 • Season 2 • Episode 15 • 51:52

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Fan Mail

I am really loving this podcast! I feel inspired to be more intentional about having empathy, patience, and being a manager of one throughout my work day. -Walter M.

Jacksonville, Florida