Happy to Help | A Customer Support Podcast
If you work in customer support, if you lead a support team, or if you are looking to better the customer experience for your company, then this podcast is for you!
Happy to Help is a podcast about all things customer support brought to you by the people at Buzzsprout. Join us, every other Tuesday as Buzzsprout's Head of Podcaster Success, Priscilla Brooke, dives into the world of customer support to make remarkable support the standard, not the exception!
Episodes
21 episodes
Lessons from 20 Episodes of Happy to Help
As we bid farewell to season one, we recall the invaluable lessons learned over 20 amazing episodes! Thanks to our incredible guests: Sarah Caminiti, Chase Clemons, Sarah Hatter, Kristi Ernst Thompson, and Suneet Bhatt. These experts sh...
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14:28
Cultivating a Healthy Support Team with Suneet Bhatt
In this episode of Happy to Help, we dive into the essentials of building a thriving customer support team that’s both happy and productive! We sit down with special guest Suneet Bhatt...
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Season 1
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Episode 20
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47:49
How Whole Company Support Improves Products and Processes with Kristi Ernst Thompson
In this episode of Happy to Help, we dive into the transformative power of whole company support and its impact on product development and team processes! Special guest
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Season 1
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Episode 19
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41:15
Crisis Management Tips for Customer Success Teams
In this episode, special guest Megan Nelson joins us to dive into customer support during a crisis! Whether it’s a sudden server outage or an unexpected system issue, handling customer needs under pressure is a challenge every support team face...
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Season 1
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Episode 18
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52:56
Customer Support Strategies for a Stress-Free Holiday Season
As the holiday season approaches, we are sharing practical tips on how to ensure customers receive timely assistance while giving your support team the chance to rest and celebrate!From flexible scheduling to balancing half-day shifts a...
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Season 1
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Episode 17
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48:44
Curiosity, Community, and Casa Bonita: ElevateCX Recap
This week we are recapping our time at the ElevateCX Conference in Denver! Kate Chupp joins us to discuss some of our main takeaways from our time at ElevateCX! In this episode, we'll discuss spec...
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Season 1
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Episode 16
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48:27
How to Write Remarkable Emails for Customer Support
We're doing a deep dive into the essential skills of writing remarkable customer support emails! Kate Chupp from the Buzzsprout Podcaster Success team joins us to discuss the balance between technical and creative writing, how empathy can be ef...
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Season 1
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Episode 15
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44:46
Strategies for Understanding and Implementing Customer Feedback with Chase Clemons
We are diving deep into the tricky topic of customer feedback with special guest, Chase Clemons! Chase is the Head of Customer Support at 37signals an...
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Season 1
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Episode 14
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51:02
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The Importance of Finding Your Community with Sarah Hatter
We’re thrilled to have Sarah Hatter, the brilliant mind behind ElevateCX, on today's episode to discuss the importance of community in customer support and give us a sneak peek into ElevateCX's upcoming e...
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Season 1
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Episode 13
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1:13:16
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Tips and Strategies for Getting Out Of the Support Queue
Balancing inbox coverage with important outbox tasks can be challenging, but it's the key to improving your customer experience!In this episode, we give tips for the best ways to schedule support coverage while allowing margin for other...
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Season 1
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Episode 12
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47:45
The Art of Training New Hires Efficiently
Brian Johnson joins Happy to Help for the second time! In this episode, we discuss training new hires! Brian and Priscilla dive into prioritizing new hire training, a recent training project, and tips for developing your own training program!
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Season 1
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Episode 11
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54:47
The Power of Kindness in Support and Leadership with Sarah Caminiti
What if leading with kindness could transform not only your team but also your customer relationships? Join us for our 10th episode, featuring Sarah Caminiti! With over ...
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Season 1
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Episode 10
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55:11
Simple Ways to Add After-Hours Support
Cara Pacetti from Buzzsprout's success team joins us to discuss how to seamlessly integrate after-hours customer support into your business without hiring more employees or burning out your team! From expanding support hours to include ...
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Season 1
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Episode 9
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48:42
Strategies for Working With Angry Customers
Megan Nelson from the Buzzsprout Podcaster Success Team joins us to discuss the art of working with angry customers without losing your cool. In this episode, we give you actionable strategies that will not only help you handle tough situations...
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Season 1
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Episode 8
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46:52
The Evolution of Buzzsprout Support
In this episode of "Happy to Help", we have Buzzsprout co-founder, Kevin Finn, on to walk us through the evolution of Buzzsprout support. From the humble beginnings of a shared Gmail inbox where customer feedback directly impacted the p...
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Season 1
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Episode 7
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51:49
Tips for Hiring a Stellar Customer Support Team
Ever wondered what secret sauce goes into crafting an exceptional customer support team? Buzzsprout Co-Founder, Marshall Brown, joins us to peel back the curtain on the traits and talents that make or break the art of support. We'r...
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Season 1
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Episode 6
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58:38
The Right Tone for Remarkable Support
In this episode of "Happy to Help," we delve into setting the right tone for your support communications. Drawing from real-world experiences and insights, we take a deep dive into the importance of defining tone for your su...
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Season 1
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Episode 5
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42:15
Establishing Communication Goals for Your Support Team
On this episode of Happy to Help, we unpack why your support team should have strategic communication goals and how to set them. Setting pillars (or goals) for your support helps inform the message and ideas you convey with every customer inter...
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Season 1
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Episode 4
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42:11
Letting Go of Perfectionism to Master Customer Connections
Embrace imperfection in customer support as Tom Rossi, co-founder and developer at Buzzsprout, joins me to discuss how the quest for flawless customer interactions could actually stifle genuine connection, prevent mastery in your job, and hinde...
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Season 1
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Episode 3
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42:39
The Transformative Power of Empathy in Customer Support
Empathy isn't just a buzzword within customer support—it's a vital tool that we can use as customer support specialists to connect with your customers. On this episode of Happy to Help, Brian Johnson from the Buzzsprout Support team joi...
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Season 1
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Episode 2
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49:18