Happy to Help | A Customer Support Podcast
If you work in customer support, if you lead a support team, or if you are looking to better the customer experience for your company, then this podcast is for you!
Happy to Help is a podcast about all things customer support brought to you by the people at Buzzsprout. Join us, on the second Tuesday of every month as Buzzsprout's Head of Podcaster Success, Priscilla Brooke dives into the world of customer support to make remarkable support the standard, not the exception!
Episodes
28 episodes
Live Demos, Orientations, and Reducing Support Tickets Through Customer Education
In this episode of Happy to Help, Priscilla Brooke is joined by Buzzsprout teammate Cara Pacetti to explore the strategy behind Buzzsprout Orientations. These orientations are a live onboarding experience designed to empower new podcasters with...
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Season 2
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Episode 8
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48:03
The Role of AI in Customer Support with Conor Pendergrast
How should customer support teams use AI without losing the human touch? Priscilla Brooke sits down with customer success expert Conor Pendergrast to explore the evolving r...
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Season 2
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Episode 6
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43:36
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Journey Mapping the Customer's Experience with Stacy Sherman
Customer support is just one step on a much larger path. So how do you make sure every step along your customer’s journey is intentional, seamless, and delightful?In this episode, Priscilla welcomes Doing CX Right host and customer exper...
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Season 2
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Episode 5
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40:58
Balancing Inbox Coverage and Support Projects with Chase Clemons
We’re exploring how to balance inbox work with long-term projects on a support team! Chase Clemons from 37signals returns to share how his team uses s...
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Season 2
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Episode 4
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57:34
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How to Build and Maintain an Effective Knowledge Base
A great knowledge base can make life easier for your customers and your support team—but where do you start? In this episode, we're joined by Mat Patterson from Help Scout to talk about building helpful, well-maintained articles that can actual...
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Season 2
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Episode 3
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46:22
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Communicating Effectively with Developers and Tech Support
We're diving into the complex dynamics between customer support teams and developers. Buzzsprout Co-Founder, Tom Rossi, joins us to explain how strong communication between these groups significantly impacts product quality and customer experie...
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Season 2
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Episode 2
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1:04:44
5 Easy Ways to Instantly Improve Your Customer Service in 2025
Want to take your customer service to the next level in 2025? In this episode of Happy to Help, we’re breaking down five simple yet powerful strategies you can start using today to improve your customer service—no expensive tools or...
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Season 2
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Episode 1
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40:34
Lessons from 20 Episodes of Happy to Help
As we bid farewell to season one, we recall the invaluable lessons learned over 20 amazing episodes! Thanks to our incredible guests: Sarah Caminiti, Chase Clemons, Sarah Hatter, Kristi Ernst Thompson, and Suneet Bhatt. These experts sh...
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14:28
Cultivating a Healthy Support Team with Suneet Bhatt
In this episode of Happy to Help, we dive into the essentials of building a thriving customer support team that’s both happy and productive! We sit down with special guest Suneet Bhatt...
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Season 1
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Episode 20
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47:49
How Whole Company Support Improves Products and Processes with Kristi Ernst Thompson
In this episode of Happy to Help, we dive into the transformative power of whole company support and its impact on product development and team processes! Special guest
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Season 1
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Episode 19
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41:15
Crisis Management Tips for Customer Success Teams
In this episode, special guest Megan Nelson joins us to dive into customer support during a crisis! Whether it’s a sudden server outage or an unexpected system issue, handling customer needs under pressure is a challenge every support team face...
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Season 1
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Episode 18
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52:56
Customer Support Strategies for a Stress-Free Holiday Season
As the holiday season approaches, we are sharing practical tips on how to ensure customers receive timely assistance while giving your support team the chance to rest and celebrate!From flexible scheduling to balancing half-day shifts a...
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Season 1
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Episode 17
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48:44
Elevate CX Denver Recap: Top Lessons, AI Tips, and Customer Service Week Ideas
At ElevateCX in Denver, industry leaders, CX professionals, and customer success veterans gathered to explore the future of CX and customer satisfaction.In this episode, Priscilla and Jordan are joined by Kate Chupp to unpack key takeaw...
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Season 1
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Episode 16
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48:27
How to Write Remarkable Emails for Customer Support
We're doing a deep dive into the essential skills of writing remarkable customer support emails! Kate Chupp from the Buzzsprout Podcaster Success team joins us to discuss the balance between technical and creative writing, how empathy can be ef...
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Season 1
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Episode 15
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44:46
Strategies for Understanding and Implementing Customer Feedback with Chase Clemons
We are diving deep into the tricky topic of customer feedback with special guest, Chase Clemons! Chase is the Head of Customer Support at 37signals an...
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Season 1
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Episode 14
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51:02
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The Importance of Finding Your Community with Sarah Hatter
We’re thrilled to have Sarah Hatter, the brilliant mind behind ElevateCX, on today's episode to discuss the importance of community in customer support and give us a sneak peek into ElevateCX's upcoming e...
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Season 1
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Episode 13
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1:13:16
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Customer Support Scheduling: How to Balance Inbox Coverage & Deep-Work Time
Balancing real-time customer support with deeper, project-based work can feel like an impossible scheduling puzzle, but it doesn’t have to be.In this episode, we break down practical, real-world strategies for optimizing your customer s...
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Season 1
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Episode 12
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47:45
The Art of Training New Hires Efficiently
Brian Johnson joins Happy to Help for the second time! In this episode, we discuss training new hires! Brian and Priscilla dive into prioritizing new hire training, a recent training project, and tips for developing your own training program!
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Season 1
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Episode 11
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54:47
The Power of Kindness in Support and Leadership with Sarah Caminiti
What if leading with kindness could transform not only your team but also your customer relationships? Join us for our 10th episode, featuring Sarah Caminiti! With over ...
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Season 1
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Episode 10
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55:11
How to Add After-Hours Customer Support for Small Teams
Should your small business stick to regular business hours or add after-hours support without burning out your team? In this episode, Priscilla chats with support specialist Cara Pacetti about how Buzzsprout’s in-house help desk tes...
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Season 1
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Episode 9
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48:42
Strategies for Working With Angry Customers
Megan Nelson from the Buzzsprout Podcaster Success Team joins us to discuss the art of working with angry customers without losing your cool. In this episode, we give you actionable strategies that will not only help you handle tough situations...
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Season 1
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Episode 8
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46:52
The Evolution of Buzzsprout Support
In this episode of "Happy to Help", we have Buzzsprout co-founder, Kevin Finn, on to walk us through the evolution of Buzzsprout support. From the humble beginnings of a shared Gmail inbox where customer feedback directly impacted the p...
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Season 1
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Episode 7
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51:49
Tips for Hiring a Stellar Customer Support Team
Ever wondered what secret sauce goes into crafting an exceptional customer support team? Buzzsprout Co-Founder, Marshall Brown, joins us to peel back the curtain on the traits and talents that make or break the art of support. We'r...
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Season 1
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Episode 6
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58:38
Setting Brand-Aligned Support Tone That Turns Customers into Fans
In this episode of Happy to Help, we explore how your brand’s tone of voice can shape the customer experience and strengthen customer relationships. Whether you’re replying in a help desk ticket, drafting a social reply, or building an automati...
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Season 1
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Episode 5
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42:15
Establishing Communication Goals for Your Support Team
On this episode of Happy to Help, we unpack why your support team should have strategic communication goals and how to set them. Setting pillars (or goals) for your support helps inform the message and ideas you convey with every customer inter...
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Season 1
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Episode 4
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42:11