Happy to Help | A Customer Support Podcast
If you work in customer support, if you lead a support team, or if you are looking to better the customer experience for your company, then this podcast is for you!
Happy to Help is a podcast about all things customer support brought to you by the people at Buzzsprout. Join us, on the second Tuesday of every month as Buzzsprout's Head of Podcaster Success, Priscilla Brooke dives into the world of customer support to make remarkable support the standard, not the exception!
Podcasting since 2024 • 31 episodes
Happy to Help | A Customer Support Podcast
Latest Episodes
Turning Customers into Superfans with Brittany Hodak
How do you turn everyday customers into passionate advocates for your brand?Brittany Hodak breaks down her SUPER Model for customer experience, shares her famous 5 A’s of an effective apology, and...
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Season 2
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Episode 11
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1:06:49
The High Cost of Urgency: Mistakes, Burnout, and Bad Customer Experiences
In this episode of Happy to Help, we dive into the pressure-filled world of customer support and why it’s time to shift from frantic reaction to intentional response. Learn how operating from a place of calm not only reduces mistakes but leads ...
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Season 2
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Episode 10
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42:40
Remote Support Team Management with Erica Clayton
We're sitting down with Erica Clayton, CX expert and founder of Sunshine CX, to explore the strategies behind successfully managing remote customer s...
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Season 2
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Episode 9
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55:37
Live Demos, Orientations, and Reducing Support Tickets Through Customer Education
In this episode of Happy to Help, Priscilla Brooke is joined by Buzzsprout teammate Cara Pacetti to explore the strategy behind Buzzsprout Orientations. These orientations are a live onboarding experience designed to empower new podcasters with...
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Season 2
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Episode 8
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48:03
Fan Mail
Loved the latest ep with Kevin Finn (&Jordan of course). Every Buzzsprout support I've used was 100%! Thankyou, David John Clark aka The Late Bloomer Actor podcast.
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