Happy to Help | A Customer Support Podcast
If you work in customer support, if you lead a support team, or if you are looking to better the customer experience for your company, then this podcast is for you!
Happy to Help is a podcast about all things customer support brought to you by the people at Buzzsprout. Join us, every other Tuesday as Buzzsprout's Head of Podcaster Success, Priscilla Brooke, dives into the world of customer support to make remarkable support the standard, not the exception!
Podcasting since 2024 • 18 episodes
Happy to Help | A Customer Support Podcast
Latest Episodes
Crisis Management Tips for Customer Success Teams
In this episode, special guest Megan Nelson joins us to dive into customer support during a crisis! Whether it’s a sudden server outage or an unexpected system issue, handling customer needs under pressure is a challenge every support team face...
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Season 1
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Episode 18
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52:56
Customer Support Strategies for a Stress-Free Holiday Season
As the holiday season approaches, we are sharing practical tips on how to ensure customers receive timely assistance while giving your support team the chance to rest and celebrate!From flexible scheduling to balancing half-day shifts a...
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Season 1
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Episode 17
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48:44
Curiosity, Community, and Casa Bonita: ElevateCX Recap
This week we are recapping our time at the ElevateCX Conference in Denver! Kate Chupp joins us to discuss some of our main takeaways from our time at ElevateCX! In this episode, we'll discuss spec...
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Season 1
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Episode 16
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48:27
How to Write Remarkable Emails for Customer Support
We're doing a deep dive into the essential skills of writing remarkable customer support emails! Kate Chupp from the Buzzsprout Podcaster Success team joins us to discuss the balance between technical and creative writing, how empathy can be ef...
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Season 1
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Episode 15
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44:46
Fan Mail
I am really loving this podcast! I feel inspired to be more intentional about having empathy, patience, and being a manager of one throughout my work day. -Walter M.
Jacksonville, Florida
