
Happy to Help | A Customer Support Podcast
If you work in customer support, if you lead a support team, or if you are looking to better the customer experience for your company, then this podcast is for you!
Happy to Help is a podcast about all things customer support brought to you by the people at Buzzsprout. Join us, on the second Tuesday of every month as Buzzsprout's Head of Podcaster Success, Priscilla Brooke dives into the world of customer support to make remarkable support the standard, not the exception!
Podcasting since 2024 • 29 episodes
Happy to Help | A Customer Support Podcast
Latest Episodes
Remote Support Team Management with Erica Clayton
We're sitting down with Erica Clayton, CX expert and founder of Sunshine CX, to explore the strategies behind successfully managing remote customer s...
•
Season 2
•
Episode 9
•
55:37
.png)
Live Demos, Orientations, and Reducing Support Tickets Through Customer Education
In this episode of Happy to Help, Priscilla Brooke is joined by Buzzsprout teammate Cara Pacetti to explore the strategy behind Buzzsprout Orientations. These orientations are a live onboarding experience designed to empower new podcasters with...
•
Season 2
•
Episode 8
•
48:03

The Role of AI in Customer Support with Conor Pendergrast
How should customer support teams use AI without losing the human touch? Priscilla Brooke sits down with customer success expert Conor Pendergrast to explore the evolving r...
•
Season 2
•
Episode 6
•
43:36
.png)
Journey Mapping the Customer's Experience with Stacy Sherman
Customer support is just one step on a much larger path. So how do you make sure every step along your customer’s journey is intentional, seamless, and delightful?In this episode, Priscilla welcomes Doing CX Right host and customer exper...
•
Season 2
•
Episode 5
•
40:58

Fan Mail
Loved the latest ep with Kevin Finn (&Jordan of course). Every Buzzsprout support I've used was 100%! Thankyou, David John Clark aka The Late Bloomer Actor podcast.
Australia
Contributors
Podcasts we love
Check out these other fine podcasts recommended by us, not an algorithm.