Happy to Help | A Customer Support Podcast
If you work in customer support, if you lead a support team, or if you are looking to better the customer experience for your company, then this podcast is for you!
Happy to Help is a podcast about all things customer support brought to you by the people at Buzzsprout. Join us, every other Tuesday as Buzzsprout's Head of Podcaster Success, Priscilla Brooke, dives into the world of customer support to make remarkable support the standard, not the exception!
Podcasting since 2024 • 21 episodes
Happy to Help | A Customer Support Podcast
Latest Episodes
Lessons from 20 Episodes of Happy to Help
As we bid farewell to season one, we recall the invaluable lessons learned over 20 amazing episodes! Thanks to our incredible guests: Sarah Caminiti, Chase Clemons, Sarah Hatter, Kristi Ernst Thompson, and Suneet Bhatt. These experts sh...
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14:28
Cultivating a Healthy Support Team with Suneet Bhatt
In this episode of Happy to Help, we dive into the essentials of building a thriving customer support team that’s both happy and productive! We sit down with special guest Suneet Bhatt...
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Season 1
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Episode 20
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47:49
How Whole Company Support Improves Products and Processes with Kristi Ernst Thompson
In this episode of Happy to Help, we dive into the transformative power of whole company support and its impact on product development and team processes! Special guest
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Season 1
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Episode 19
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41:15
Crisis Management Tips for Customer Success Teams
In this episode, special guest Megan Nelson joins us to dive into customer support during a crisis! Whether it’s a sudden server outage or an unexpected system issue, handling customer needs under pressure is a challenge every support team face...
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Season 1
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Episode 18
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52:56
Customer Support Strategies for a Stress-Free Holiday Season
As the holiday season approaches, we are sharing practical tips on how to ensure customers receive timely assistance while giving your support team the chance to rest and celebrate!From flexible scheduling to balancing half-day shifts a...
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Season 1
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Episode 17
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48:44
Fan Mail
I am really loving this podcast! I feel inspired to be more intentional about having empathy, patience, and being a manager of one throughout my work day. -Walter M.
Jacksonville, Florida
