
Happy to Help | A Customer Support Podcast
If you work in customer support, if you lead a support team, or if you are looking to better the customer experience for your company, then this podcast is for you!
Happy to Help is a podcast about all things customer support brought to you by the people at Buzzsprout. Join us, on the second Tuesday of every month as Buzzsprout's Head of Podcaster Success, Priscilla Brooke dives into the world of customer support to make remarkable support the standard, not the exception!
Podcasting since 2024 • 24 episodes
Happy to Help | A Customer Support Podcast
Latest Episodes
How to Build and Maintain an Effective Knowledge Base
A great knowledge base can make life easier for your customers and your support team—but where do you start? In this episode, we're joined by Mat Patterson from Help Scout to talk about building helpful, well-maintained articles that can actual...
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Season 2
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Episode 3
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46:22
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Communicating Effectively with Developers and Tech Support
We're diving into the complex dynamics between customer support teams and developers. Buzzsprout Co-Founder, Tom Rossi, joins us to explain how strong communication between these groups significantly impacts product quality and customer experie...
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Season 2
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Episode 2
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1:04:44

5 Easy Ways to Instantly Improve Your Customer Service in 2025
Want to take your customer service to the next level in 2025? In this episode of Happy to Help, we’re breaking down five simple yet powerful strategies you can start using today to improve your customer service—no expensive tools or...
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Season 2
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Episode 1
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40:34

Fan Mail
Loved the latest ep with Kevin Finn (&Jordan of course). Every Buzzsprout support I've used was 100%! Thankyou, David John Clark aka The Late Bloomer Actor podcast.
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