Happy to Help | A Customer Support Podcast

If you work in customer support, if you lead a support team, or if you are looking to better the customer experience for your company, then this podcast is for you!

Happy to Help is a podcast about all things customer support brought to you by the people at Buzzsprout. Join us, on the second Tuesday of every month as Buzzsprout's Head of Podcaster Success, Priscilla Brooke dives into the world of customer support to make remarkable support the standard, not the exception!

Guest

Erica Clayton

Erica Clayton is the founder of SunshineCX, a consulting practice that helps businesses build customer experiences that don’t suck.

With over a decade of CX and operations leadership at companies like TuneCore, Shapeways, and Paperless Post, Erica’s known for scaling global support teams, championing equitable processes, and helping organizations get their sh*t together, with empathy, strategy, and a little bit of sass. She lives in Brooklyn, loves a good SOP, and is probably thinking about your knowledge base right now

@sunshinecx.bklyn for brand shenanigans

@tofuandfriendos for all the pets in Brooklyn

https://www.sunshinecx.com/

Guest appearance on:

Remote Support Team Management with Erica Clayton